Shipping policy

At FELIWAY, we are committed to delivering your order quickly, safely, and efficiently. Please review our Shipping Policy for information about order processing, delivery times, and shipping services.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Shipping Times

Estimated delivery times may vary depending on your location.

  • Standard Shipping: 3–7 Business Days
  • Express Shipping: 1–3 Business Days (where available)

Please note that delivery times are estimates and may occasionally be affected by weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated during checkout based on your delivery location and selected shipping method.

Free shipping may be available on qualifying orders. Any applicable free shipping promotions will be displayed on our website during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor the progress of your delivery.

If you do not receive tracking information within a reasonable time after your order has been processed, please contact our customer support team.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

FELIWAY is not responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. We will do our best to update your order before it is dispatched.

Lost or Delayed Shipments

While we work with trusted shipping partners, occasional delays may occur that are beyond our control.

If your package appears to be delayed or lost, please contact us. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Damaged Deliveries

If your order arrives damaged, please notify us within 48 hours of delivery.

To help us process your claim quickly, please include:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping package

We will review the issue and arrange a suitable solution, such as a replacement or refund where applicable.

International Shipping

International shipping may be available for selected destinations.

Customers are responsible for any applicable customs duties, import taxes, or local fees required by their country's regulations.

Delivery times for international orders may vary depending on customs processing and local courier services.

Need Assistance?

If you have any questions regarding shipping, delivery, or your order status, our customer support team is always happy to help.

Thank you for choosing FELIWAY. We're dedicated to ensuring your order arrives safely so you can provide a calmer, happier home for your cat.