Refund policy
AtĀ FELIWAY, your satisfaction and your cat's wellbeing are our highest priorities. If you're not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order. To be eligible for a return, products must be:
- Unused and in their original condition
- Returned in the original packaging
- Accompanied by proof of purchase
For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or damaged after delivery unless they are defective.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact our customer support team within 48 hours of delivery. Include your order number and clear photos of the product and packaging so we can resolve the issue as quickly as possible.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5ā10 business days, depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items that are defective, damaged, or incorrectly supplied. If you require an exchange, please contact our customer support team before returning the product.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of our error, such as receiving a damaged or incorrect item.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Need Assistance?
If you have any questions regarding your order, return, or refund, our customer support team is happy to assist you.
Thank you for choosing FELIWAY. We appreciate your trust and remain committed to helping you create a calm, comfortable, and happy home for your cat.